Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and profile preferences when you create an account
• Travel Preferences: Destinations, dates, budget, and travel style preferences you share with our AI assistant
• Booking Information: Guest details, contact information, and special requests when making reservations
• Payment Information: Payment card details are processed securely by Stripe and never stored on our servers
• Communications: Messages you send to our support team or through our AI chat

Information Collected Automatically

• Usage Data: Pages visited, searches performed, features used, and time spent on the platform
• Device Information: Browser type, operating system, device type, and screen resolution
• Location Data: Approximate location based on IP address (not precise GPS location)
• Cookies: Small files stored on your device to remember preferences (see our Cookie Policy)

2. How We Use Your Information

• Provide Services: Process bookings, save trips, and deliver AI-powered recommendations
• Personalization: Customize search results and suggestions based on your preferences and history
• Communication: Send booking confirmations, price alerts, and service updates
• Improvement: Analyze usage patterns to improve our platform and AI recommendations
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Meet legal obligations and respond to lawful requests

3. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

• Booking Partners: Hotels and travel providers receive necessary information to fulfill your reservations
• Payment Processors: Stripe processes payments securely on our behalf
• Service Providers: Trusted partners who help us operate our platform (hosting, analytics, email)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted using TLS/SSL encryption (HTTPS)
• Passwords hashed using secure algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure data centers with physical and digital protections

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

To exercise these rights, contact us at [email protected]

6. Data Retention

We retain your data for as long as necessary to provide our services:

• Account Data: Until you delete your account
• Booking Records: 7 years for legal and tax compliance
• Search History: 2 years, or until you clear it
• Analytics Data: Aggregated and anonymized after 26 months

7. International Transfers

Moanara operates globally. Your data may be transferred to and processed in countries outside your residence, including the European Union and United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Moanara is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use after changes constitutes acceptance.